IWW Privacy and Data Protection Policy

We adhere to the principles relating to processing of personal data set out in the applicable legislation, which require personal data to be:

• Processed lawfully, fairly and in a transparent manner in relation to individuals (Lawfulness, Fairness and Transparency).
• Collected only for specified, explicit and legitimate purposes and not further Processed in a manner that is incompatible with those purposes (Purpose Limitation); further Processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
• Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed (Data Minimisation).
• Accurate and where necessary kept up to date (Accuracy); every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
• Not kept in a form which permits identification of Data Subjects for longer than is necessary for the purposes for which the data is processed (Storage Limitation); personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals.
• Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage (Security, Integrity and Confidentiality).
• Not transferred to another country without appropriate safeguards being in place (Transfer Limitation).
• Made available to Data Subjects, and Data Subjects allowed to exercise certain rights in relation to their personal data (Data Subject’s Rights and Requests).

We are responsible for and must be able to demonstrate compliance with the data protection principles listed above (Accountability).

This policy shall be reviewed at least annually by the IWW WISE-RA Data Protection Officer (DPO), who will update it in accordance with any changes to the applicable legislation, or as judged necessary by the DPO, or as decided by the IWW WISE-RA Delegates’ Executive Council (DEC) or Annual Conference.

The Union’s IT Committee should hold regular meetings during which it ensures that all policy and procedure, inventory and guidance documentation relating to the administration of the Union’s IT infrastructure are maintained up-to-date.

It is the DPO’s responsibility to review and propose amendments to the DEC or Annual Conference of any decision/motion relevant to data protection where the DPO deems the original form of the decision/motion incompatible with the applicable legislation.

We must also regularly test our systems and processes to assess compliance.

The DPO is responsible for regularly reviewing, testing and auditing all the systems and processes under our control to ensure they comply with this Privacy and Data Protection Policy, and check that adequate governance controls and resources are in place to ensure proper use and protection of personal data.

The DPO works with the IT Committee and Communications Administrator at regular IT Committee meetings to coordinate regular systems security audits and tests, or audits of organisational-processes relating to data processing.

The DPO and IT Committee will include the results of any audit, systems-testing or compliance review in their quarterly reports to the Union’s Delegates Executive Council.

⚠ We are required to ensure that all Union officers, staff, and Data Processors undergo adequate training to enable them to comply with data privacy laws.

The DPO will work with the IT Committee and Training Committee to produce and regularly update a Data Protection training course for the Union’s role holders. The DPO will that that data protection training sessions will be held at least annually.

⚠ Union officers, staff and Data Processors must undergo any data protection-related training that is provided and deemed mandatory by the Union’s DPO.

Personal Data: any information relating to an identified or identifiable natural person (Data Subject) as defined in Data Protection Legislation. Personal Data includes Special Category Data and Pseudonymised Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behaviour.

Special Category Data: information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and Personal Data relating to criminal offences and convictions.

Pseudonymisation / Pseudonymised: replacing information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is meant to be kept separately and secure.

Data Controller: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data, as defined in Data Protection Legislation.

Data Subject / Service User: a Data Subject is an identified or identifiable natural person to whom Personal Data relate, who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, as defined in Data Protection Legislation. Here we use the terms “Data Subject” or “service user” interchangeably to refer to any individual (whether an IWW member or non-member) who submits their personal data to the IWW WISE-RA in the process of using the services provided by the IWW, communicating with the IWW, conducting business with the IWW, or having services provided on their behalf by the IWW, including, but not limited to: IWW members and membership applicants; IWW Personnel, officers, role holders, staff, employees or contractors; visitors or users of the IWW WISE-RA website; visitors or users of any Information Technology system, service or platform managed by the IWW WISE-RA; and/or any persons for whom the IWW WISE-RA engages to provide services or with whom the IWW WISE-RA enters into a contract for services, support contract, service agreement or data processor agreement (whether as a provider or receiver of the agreed services).

Data Processors / Union or IWW officer(s)/role holder(s)/staff: a Data Processor is a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Data Controller, as defined in Data Protection Legislation. Here we use the terms “Data processor” or “role holder” interchangeably to refer to all personnel of the IWW WISE-RA, including any members, volunteers, officers, accredited Worker’s Representatives (“Reps”), contractors, employees, workers, staff, consultants, agents, subcontractors, or any other third parties who have been authorised by the IWW WISE-RA to process the personal data in its care on its behalf.

Data Processing: any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, as defined in Data Protection Legislation, permutations such as “processing”, “process” or “processed” shall be interpreted accordingly.

Data Processor Agreement: a legally binding document to be entered into between a Data controller and a Data Processor in writing or in electronic form, which regulates the particularities of Data Processing – such as its scope and purpose – as well as the relationship between the Data Controller and the Data Processor.

Applicable Law / Applicable Legislation: unless and until no longer directly applicable in the UK, any court order, or any common law, statute, statutory instrument, order, or regulation issued by a governmental body with authority over the IWW WISE-RA, IWW WISE-RA Data Processors, and/or IWW WISE-RA members and Data Subjects from time to time in the context of their relevant rights and obligations under this Policy including the Data Protection Legislation.

Data Protection Legislation: all applicable data protection laws including, without limitation: (i) the Data Protection Act 2018 (DPA 2018), which encompasses the UK General Data Protection Regulation (UK GDPR), consisting of the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (EU GDPR) incorporating the amendments set out in the Keeling Schedule showing changes which would be affected by the Data Protection, Privacy and Electronic Communications (amendments etc)(EU exit) Regulations 2019 made on 28 February 2019 (as amended by the Data Protection, Privacy and Electronic Communications (amendments etc)(EU exit) Regulations 2020 laid on 14 October 2020); (ii) the Privacy and Electronic Communications (EC Directive) Regulations 2003; (iii), the Regulation of Investigatory Powers Act 2000; and (iv) all other laws, directives, regulations and industry guidelines having the force of law or codes of practice issued by the office of the Information Commissioner relating to the Processing of Personal Data or privacy, and/or any amendments thereto and re-enactments thereof and all rules, regulations and orders made under such legislation.

Regulatory Authority: the Information Commissioner’s Office (ICO), and any and all regulatory authorities that have responsibility for regulating Data Processing by the Union, the Union’s Data Processors, or the Union’s Service Users from time to time.

According to the IWW WISE-RA rules and policies, The role and responsibilities of the DPO is by default held by the elected Membership Officer. However, in 2020 the Membership Officer opted to appoint and deputise another IWW WISE-RA member to hold the role of DPO, and the Delegate’s Executive Council decided to deputise the role to an elected role holder starting 2023.

The DPO is the person responsible for overseeing and advising on the IWW’s compliance with this policy, all other relevant IWW WISE-RA Policies concerning data protection, security and processing, and applicable data protection laws.

Other responsibilities of the DPO are to:

• Monitor or perform specific data protection related processes as set out in this Policy, with the administrative support of the IWW WISE-RA Communications Administrator, such as: Data Protection Impact Assessments (DPIAs); Legitimate Interest Assessments (LIAs); the processing, retention & disposal of records; keeping a Register of Systems; managing Data Processor Agreements with Data Processors; data breach management and reporting, Data Protection Policy enforcement, completion of individual rights requests; reviewing and approving third-party data processors and third-party data processing platforms; completing regular system compliance tests and audits.
• Act as a point of contact with the Information Commissioner’s Officer as required.
• Act as a point of contact in responding to questions, requests and complaints relating to data protection and data handling.
• Develop and regularly review Union data drotection and processing policies, in close coordination with the IWW WISE-RA Communications Administrator, Communications Department, IT Committee, Membership Officer, Administration Department, Organising department and DEC.
• Increase IWW members’ and role holders’ awareness for data protection and puts in place adequate training tools and guidance papers (in coordination with the Training Committee).
• Manage responses to data breaches and collaborate with the Information Commissioner’s Officer in the course of investigations.
• Oversee the data protection and security related work of the IWW WISE-RA Communications Administrator and Membership Administrator as contractors.
• Oversee and Work closely with the Communications Administrator, IT Committee Secretary, and IT Committee volunteers in maintaining and developing the union’s IT systems in way that safeguards and enhances the security of data held by the IWW.
• Attend meetings of the IWW WISE-RA Administrative Department.
• Report to the IWW WISE-RA Administrative Department and Delegates Executive Council on data protection matters.

The DPO is not personally liable for data protection compliance. The IWW WISE-RA as an organisation and as the data controller, remains responsible for complying with data protection laws.

The DPO oversees and works closely especially with the Communications Administrator, who takes care of the day-to-day technical and administrative aspects of handling data, maintaining the Union’s IT systems, and implementing the IWW’s data protection and data processing policies and the DPO’s decisions. The DPO also oversees data protection related aspects of the Membership Administrator’s work of managing member records on the IWW WISE-RA membership database.

The DPO also monitors and works closely with the IT Committee Secretary and IT Committee volunteers regarding technical work they implement on the Union’s IT systems that concern data protection and security.

The IWW WISE-RA will ensure that we respect and fulfil the rights given to Data Subjects under the applicable legislation, regarding how we handle their personal data. These include rights to:

• withdraw consent to processing at any time;
• receive certain information about our processing activities as the Data Controller;
• request access to their personal data that we hold;
• prevent our use of their personal data for direct marketing purposes;
• ask us to erase personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data;
• restrict processing in specific circumstances;
• challenge processing which has been justified on the basis of our legitimate interests or in the public interest;
• request a copy of an agreement under which personal data is transferred outside of the EEA;
• object to decisions based solely on automated processing, including profiling;
• prevent processing that is likely to cause damage or distress to the Data Subject or anyone else;
• be notified of a personal data breach which is likely to result in high risk to their rights and freedoms;
• make a complaint to the ICO; and
• in limited circumstances, receive or ask for their personal data to be transferred to a third party in a structured, commonly used and machine-readable format;

the Union and its Data Processors will fulfil Data Subjects’ legitimate requests / Subject Access Requests (SARs) In compliance with the applicable legislation.

In the first instance, after receiving a Data Subject’s request or SAR, the Union’s Data Processors should refrain from immediately responding. Only the DPO is authorised to make decisions concerning such requests. Prior to taking any action regarding the Data Subject’s request or SAR, Data Processors must immediately forward any request they receive to the Union’s DPO and comply with the DPO’s instructions regarding the request/SAR response process. in most cases, the response process will be implemented by the Communications Administrator under direct instructions from the DPO.

The Union’s DPO must verify the identity of an individual requesting data under any of the rights listed in this section (Data Processors must not allow third parties to persuade them into disclosing personal data without proper authorisation).

Data Subjects shall have the right to obtain from the Union, as the Data Controller, confirmation as to whether or not personal data concerning them is being processed, and, where that is the case, obtain access to their personal data.

Information on how to access one’s personal data should be detailed in the Union’s relevant Privacy Notice or Data Protection Policy.

Data Subjects shall have the right to require the Union, without undue delay, to rectify any inaccurate or incomplete personal data concerning them.

Except where the data is held for purposes of legal obligation, Data Subjects shall have the right to require the Union, without undue delay, to erase any personal data concerning them. As a Trade Union, the IWW must meet statutory requirements to retain certain types of data on members, without which continued membership in the Union is not possible.

Where there is a dispute between the Data Subject and the Union about the accuracy, validity or legality of data held by the Union, the Data Subject shall have the right to require the Union to cease processing the data for a reasonable period of time to allow the dispute to be resolved.

Where data is held for purposes of consent or contract the Data Subject shall have the right to require the Union to provide them with a copy, in a structured, commonly used and machine-readable format, of the data which they have provided to the Union, and have the right to transmit that data to another Data Controller without hindrance.

the Union shall ensure that the IT platforms it provides will enable the provision of copies of personal data in commonly used and machine-readable file formats for the purposes outlined in the previous paragraph.

Data Subjects shall have the right to object, on grounds relating to their particular situation, at any time, to processing of personal data concerning them which is based on Legitimate Interest, including profiling based on those provisions. the Union shall no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

Where personal data is Processed for direct marketing purposes, the Data Subject shall have the right to object at any time to processing of personal data concerning them for such marketing, which includes profiling to the extent that it is related to such direct marketing

Where the Data Subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

At the latest at the time of the first communication with the Data Subject, the right referred to in the preceding two paragraphs shall be explicitly brought to the attention of the Data Subject and shall be presented clearly and separately from any other information.

Except where it is: a) based on the Data Subject ‘s explicit consent, or b) necessary for entering into, or performance of, a contract between the Data Subject and a Data Controller; the Data Subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.

Where the Union acts as the Data Processor for a third party Data Controller of the personal data concerned by the Data Subject’s request, the Union’s DPO will immediately notify the Data Controller and act in compliance with the Data Controller’s instructions.

We may collect your personal information in the following ways:

• Via website cookies, analytics tools, site logs, server logs, or other similar methods (see ‘Cookies’ section below).
• Via our online or paper membership application forms.
• Via online contact forms for submitting queries.
• Via postal, email, SMS, mobile/online instant messaging, phone communications, or any other forms of communication you have with IWW role holders.
• Via online or offline survey forms, questionnaire forms, email contact submission forms, casework consent forms, crowdsourcing or crowdfunding campaign forms, or petitions.
• Via meetings or training sessions we may have with you, whether face to face or via video/voice teleconference.
• Via any form of communication and documentation relating to payment processing for sending or receiving payments (for example, invoices, online payment forms, or phone calls where we collect payment details or bank account information), and via any online or offline payment platforms or payment methods, including third-party financial institutions such as banks and payment processors.
• If you are an IWW staff member or contractor, or if you work for us in any other capacity, we may collect and process your relevant personal information as part of the normal purposes of administering your work for us.
• When you log into and use the functionalities of the online platforms that we maintain for our members and role holders, and when you view, search, alter, post, send, save, or upload content containing personal or personally identifying information on/via those platforms. This includes usage logs, analytics data, or any messages or content that you post, upload, send or edit on/via:
  • The IWW.org.uk website and WordPress administration/editing platform for the website;
  • our online Members’ Area;
  • our chat.iww.org.uk Wobchat platform;
  • our forum.iww.org.uk Interwob forum platform;
  • our email accounts, webmail client site, email server, and email server management system;
  • our mailing lists;
  • our cloud.iww.org.uk cloud file storage platform;
  • our CiviCRM membership database site (and the Drupal Content management System used for the database user interface) and any online forms or data input sites linked to the database;
  • Our Matomo analytics system;
  • Any other online tool or platform we may use for our activites.
• When you purchase items from our online shop.
• From other unions or organisations with which we share formal organisational or collaborative ties with around the world, for example: if we have membership transferral agreements; or so that we can administer shared communications platforms (e.g., the Interwob forum). This will always be done in a manner that respects your data rights and privacy, and complies with UK and EU Data Protection laws as well as the data protection laws and standards of your organisation and country, if you reside outside the UK or EU.
• From other potential third-party sources such as:
  • Your current or past employer (as part of the recruitment process for persons who work for the IWW or may potentially work for the IWW as staff, contractors or service providers; or in the case of our union members, only if and when the IWW supports you with casework or represents you to defend your rights and interests as a worker; we will never share your status as an IWW member with your employer or any third party without your prior consent unless that third-party is authorised by the IWW as a third-party data processor and bound by a Data Processor Agreement with the IWW).
  • Your current or past clients, other people you do business with, or your agent or representative, if you are a contractor or service provider we are looking to work with.
  • Public authorities, only if and when we must deal with public authorities to fulfil legal obligations.
  • Publicly available sources, only if strictly required to meet our legitimate interests as a trade union, or to fulfil our legal or contractual obligations. 

We may collect and process information about the following categories of persons or organisations: 

• Visitors to our websites and users of our online platforms
• IWW members and membership applicants
• Current or prospective IWW staff members, employees, contractors, service providers, advisers, consultants, or other persons working for the IWW.
• Employers of IWW members. (We will never inform your employer about your IWW membership, or interest in the IWW, or interactions with the IWW (including of non-members), without your prior agreement or consent.)
• Enquirers and complainants.

We may collect and process personal information in the following broad contexts:

• Membership administration: As part of the membership application process and as part of administering union membership. We will refer to this context with the shorthand notation: “Membership“. Where we make it optional for members to provide the data in this context, we denote it with the additional shorthand notation: “[optional]“.
• Communications: in contexts where persons may willingly provide those categories of personal data to us by communicating with us, or by using or posting or sending information via our online platforms. This includes responses to surveys or petitions, customers buying items from our online shop, and members using our members-only online spaces/platforms. We will refer to this context with the shorthand notation: “Communications“. Not all the categories of personal data listed in the next sub-section as collected in the “Communications” context are necessarily always collected in that context.
• Union organising and representation: In contexts where the IWW provides organising support, advice and/or representation to our union members in individual or collective cases or campaigns regarding work issues. In particular, it is often necessary to collect detailed personal data for the casework involved in accompanying, representing and defending individual workers (e.g., at meetings with employers, supporting members’ workplace grievances, supporting members facing disciplinary processes). We will refer to this organising and representation context with the shorthand notation: “Representation“. Not all the categories of personal data listed in the next sub-section as collected in the “Representation” context are necessarily always collected in that context.
• Staff administration: in the context of managing persons who work for the union as elected officers, role holders, accredited workers’ representatives, or as paid personel, including contractors and third-party service providers or data processors. We will refer to this context with the shorthand notation: “Staff“. Not all the categories of personal data listed in the next sub-section as collected in the “Staff” context are necessarily always collected in that context.

We may collect the following categories of personal information, in the following contexts:

• IP addresses of visitors and users on our online platforms. We may also retain server logs that include the IP address of every request to our servers. (Communications).
• Information about users’/visitors’ use of IWW information and communications systems and online platforms, including but not limited to: cookies, usage logs, analytics logs, and any messages and other content and media that users post, upload, send or edit via IWW communications systems, websites or online platforms. (Communications).
• The contents of any personal information that is provided to the IWW and/or Processed via IWW digital information and communications systems (via joining forms, correspondence, email, messaging, voice calls, teleconferencing, meetings, training sessions, online chat or forum posts, online file sharing, information or queries or complaints submitted via online contact forms, surveys, questionnaires, petitions, payment processing). (Communications).
• Personal contact details for example: name, addresses (postal/residential address and country of residence), telephone numbers, and personal or work email addresses. (Membership; Communications; Representation; Staff).
• Date of birth, age. (Communications; Representation; Staff).
• Gender. (Membership [optional]; Communications; Representation; Staff).
• Contact details of next of kin, guardian, carer, lawyer, representative or emergency contacts. (Communications; Representation; Staff).
• IWW Membership details, including membership number, type of membership, membership commencement and end dates, union sections. (Membership; Communications; Representation; Staff).
• Membership in other unions, including type of membership, membership commencement and end dates, name of union and union sections. (Membership [optional]; Communications; Representation; Staff).
• Bank account, debit/credit card, or other details about means of payment. (Membership [optional]; Communications; Staff).
• Information about general income bracket after tax. (Membership; Communications, Representation, Staff).
• Information about income, salary or payments for services, payroll/invoice records, tax status information, annual leave, pension and benefits information. (Communications; Representation; Staff).
• Compensation history. (Communications; Representation; Staff).
• Information about attendance at IWW meetings, trainings, seminars, webinars, conferences, etc. (Membership; Communications; Staff).
• IWW or other unions’ training certifications. (Membership; Communications; Representation; Staff).
• Employment/work status; employer; job title; employer’s names and addresses (Membership; Communications; Representation; Staff).
• Work contract type and terms. (Membership [optional]; Communications; Representation; Staff).
• Start and end date of employment/work. (Communications; Representation; Staff).
• Location of employment or workplace. (Membership [optional]; Communications; Representation; Staff).
• Recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter). (Communications; Representation; Staff).
• Immigration status. (Communications; Representation; Staff).
• Copies of or data from identity documents, driving licence, passport, birth and marriage certificates. (Communications; Representation; Staff).
• Work performance and appraisal information. (Communications; Representation; Staff).
• Workplace disciplinary and grievance information. (Communications; Representation; Staff).
• Secondary employment and volunteering information. (Membership [optional]; Communications; Representation; Staff).
• Skills and qualifications. (Membership [optional]; Communications; Representation; Staff).
• Family, lifestyle and social circumstances. (Communications; Representation).
• Goods and services provided. (Communications, Representation, Staff).

We may also collect the following categories of more sensitive personal information, in the following contexts (cf. definition for ‘Special Category data’ by clicking here, then clicking collapsed section on definitions of key terms):

• Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions. (Communications; Representation; Staff).
• Trade union membership, including membership and roles in other trade unions than the IWW. (Membership [giving information about membership in other trade unions is optional]; Communications; Representation; Staff).
• Information about your health, including any medical condition, health and sickness records, disability or accessibility requirements, accident book, first aid records, injury at work and third-party accident information. (Membership [information about disability status or accessibility requirements is requested but optional]; Communications; Representation; Staff).
• information about criminal convictions/allegations and offences. (Membership [only in the context of Incarcerated members of our Prisoner Solidarity Network]; Communications; Representation; Staff).

Purpose limitations:

The applicable law restricts our actions regarding the processing of personal data to specified lawful purposes or bases. These restrictions are not intended to prevent processing, but rather to ensure that we process personal data fairly and without adversely affecting the Data Subject.

Personal data must be collected only for specified, explicit and legitimate purposes. It must not be processed in any manner incompatible with those purposes.

IWW Data Processors cannot use personal data for new, different or incompatible purposes from those disclosed when it was first obtained unless we have informed the Data Subject of the new purposes and they have consented where necessary.

We should document our decision to rely on any specific lawful basis and ensure that we can justify our reasoning.

Legitimate Interest:

The IWW’s principal lawful basis for collecting, storing and processing data is the IWW pursuing our legitimate interests as a trade union for purposes where they are not overridden because the processing prejudices the interests or fundamental rights and freedoms of Data Subjects.

These legitimate interests and purposes are set out in the data processing purposes listed in this section, and are further characterised in the IWW WISE-RA’s wider set of rules, policies, activities and reasonable interests as a Union, and also by common, reasonable expectations regarding Trade Union activities, and as further defined by applicable laws relating to Trade Unions’ activities.

The processing must be necessary. If we can reasonably achieve the same result in another less intrusive way, Legitimate Interests will not apply.

We must balance our interests against the Data Subject’s. If they would not reasonably expect the Processing, or if it would cause unjustified harm, their interests are likely to override our Legitimate Interests.

Legitimate Interests also include serving or supporting the legitimate interests of our members, service users, role holders and staff, particularly in meeting our contractual or legal obligations towards them.

We performed a Legitimate Interest Assessment (LIA) in 2018, prior to producing the first iteration of this Privacy and Data Protection Policy. Before we start Processing any Personal Data on the basis of Legitimate Interest, we perform and record an LIA. An LIA is a type of risk assessment used to determine whether Legitimate Interest can lawfully apply. In performing the LIA we employ the three-part-test approach as described in the ICO’s website guidance on GDPR and Legitimate Interests. This three-part test consists in:

• Identifying a legitimate interest;
• showing that the Processing is necessary to achieve it; and
• balancing it against the individual’s interests, rights and freedoms.

Consent:

Here, “consent” means an agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject’s wishes by which they, by a statement or by a clear positive action, signify agreement to the processing of personal data relating to them. A Data Subject consents to processing of their personal data if they indicate agreement clearly either by a statement or positive action to the Processing. Consent requires affirmative action so silence, pre-ticked boxes or inactivity are not sufficient.

The IWW WISE-RA and its Data Processors must record evidence of consent captured and keep records of all consents on the IWW WISE-RA Membership Database.

Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.

Data Subjects must be easily able to withdraw consent to processing at any time and withdrawal must be promptly honoured.

Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Union’s systems.

Consent may need to be refreshed if you intend to process personal data for a different and incompatible purpose which was not disclosed when the Data Subject first consented.

For IWW members, while we can rely on Legitimate Interest as the basis of data processing, it is mandatory to clearly explain the purposes for collecting the data, and collecting explicit consent is strongly recommended for any supplementary/additional collection and processing of sensitive Special Category Data beyond and after the initial collection of personal data via the IWW WISE-RA membership (joining) form. The same applies for Automated Decision-Making and for cross border data transfers outside of the European Economic Area.

Clearly explaining the purposes for collecting the data, and collecting consent are mandatory whenever we solicit personal data from non-IWW IWW members for the purposes of research, promoting the union (‘marketing’), surveys or petitions.

Excluding cases specified in the following paragraph, for both IWW members and non-members, whenever we solicit, or use previously collected personal data with the intention of subscribing them, sharing their data with, or processing their data using third-party data processing services, it is mandatory to collect written consent after clearly explaining the purposes for collecting or processing the data and informing them of the Privacy Policies of the third-party platforms.

The lawful basis of legitimate interest may be used, and consent not required, in cases where we collect and process personal data through the processing systems of third-party data processor organisations hired as service providers by the IWW, and whose data processing are bound by Data Processor Agreements between the IWW and the service provider.

Contract, Legal Obligation, or Vital Interest:

We consider these three further legal bases for data processing as subsumed under the principal lawful basis of Legitimate Interest on the basis of which we collect and process most personal data in our care.

By Contract: the Processing is necessary for the performance of a contract with the Data Subject. We can rely on this lawful basis if:

• The Union has a contract with an individual or organisation and we need to process personal data to comply with our obligations under the contract.;
• we have a contract with an individual or organisation and we need to process personal data so that we or they can comply with specific counter-obligations under the contract (e.g., processing payment details);
• because an individual or organisation has asked us to do something before entering into a contract that is essential to the implementation of the contract (e.g., provide a quote); or
• We have a contract or Data Processing Agreement with an individual or organisation that makes the IWW WISE-RA a Data Processor that processes the personal data of Data Subjects for which that individual or organisation acts as a Data Controller or higher-level Data Processor.



The processing on the basis of a contract must be necessary. If we could reasonably achieve the same ends by processing less data, or using personal Data in a less intrusive way, this basis will not apply.

By Legal Obligation: to meet our legal compliance obligations. This may include, but is not limited to:

• Our legal and statutory obligations under laws applying to Trade Unions or labour and employment, including any obligations to share data with the Certification Officers of the UK or Northern Ireland, or with companies we hire to perform obligatory annual financial audits of the Union; or
• legal obligations to collect, process and share personal data with HM Revenue & Customs that are relevant to the payment or payroll information on Union contractors, paid staff or employees; or
• obligations to comply with any legally binding request for disclosure of the personal data by a judicial or law enforcement authority.

By Vital Interest: where it is necessary to protect a person’s vital interests.

The data protection legislation also defines Public Tasks as a possible lawful basis for data processing. The Union undertakes no Public Tasks that require the collection, holding and/or processing of personal data.

Transparency & Privacy Notices:

The applicable legislation requires Data Controllers to provide detailed, specific information to Data Subjects depending on whether the information was collected directly from Data Subjects or from elsewhere. Such information must be provided through appropriate Privacy Notices or Fair Processing. This Privacy and Data Protection Policy text, and more specifically, the top section providing the summary of this policy, constitutes an example of such a Privacy Notice.

The Privacy Notice must be concise, transparent, intelligible, easily accessible, and in clear and plain language so that a Data Subject can easily understand it.

Whenever we collect personal data from Data Subjects, we must provide the Data Subject with all the information required by the data protection laws, including the identity of the Data Controller and the Union’s DPO, how and why we will use, Process, disclose, protect and retain that Personal Data through a Fair Processing Notice which must be presented when the Data Subject first provides the personal data.

When personal data is collected indirectly (for example, from a third party or publicly available source), we must provide the Data Subject with all the information required by the applicable legislation as soon as possible after collecting/receiving the data (within one month) or if the data are used to communicate with the data subject, at the latest, when the first communication takes place; or if disclosure to another recipient is envisaged, at the latest, before the data are disclosed.

When personal data is collected indirectly, we must also make sure it was collected by the third party in accordance with the law and on a basis which is compatible with our proposed processing of that personal data.

For all the above purposes, the IWW WISE-RA and its Data Processors will present the contents of the Summary section of this policy as our Privacy Notice (or in the case of emails sent by IWW role holders from IWW email accounts, a link to this policy webpage, in the email’s footer). The Privacy notice will be provided free of charge, to everyone from whom we collect, or on whom we hold and processes personal data. In addition, when it is presented in this way, the following information will be added within the Policy summary text or in any adjacent text that forms part of the Privacy Notice or data collection medium:

• A link to this webpage containing the full policy.
• the purpose of the data collection and processing, and any additional purposes, and specify the lawful basis used for the collection of data, as required.
• Any intention to share the personal data with any third party, with a link to any third party’s Privacy Notice.
• The source the personal data originates from and whether it came from publicly accessible sources (Not applicable if the data are being obtained directly from the data subject).
• The categories of personal data concerned (not applicable if the data are obtained directly from the data subject).
• Whether the provision of personal data is part of a statutory or contractual requirement or obligation and possible consequences of failing to provide the personal data (not applicable if the data are not obtained directly from the data subject).
• Any signature field or tick box and accompanying explanation statement required for the collection of consent.

Data minimisation

The Union and its Data Processors must ensure that only necessary personal data is collected, stored or processed; and personal data is not accessible to an indefinite number of people, but instead access to personal data is granted on a need-to-know basis. This is known as privacy by default.

Personal data must be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

Data Processors may only process personal data where the performance of their role requires it. They cannot process personal data for any reason unrelated to their role.

The Union’s Data Processors can only collect personal data that they require for their job: do not collect excessive data. Ensure any personal data collected is adequate and relevant for the intended purposes.

The Union, its DPO and its Data Processors must ensure that when personal data is no longer needed for specified purposes, it is deleted or anonymised in accordance with the Union’s data retention guidelines.

Accuracy

Personal data must be accurate and, where necessary, kept up to date. It must be corrected or deleted without delay when inaccurate.

The Union’s Data Processors must ensure that the personal data we use, and hold is accurate, complete, kept up to date and relevant to the purpose for which we collected it.

The Union’s Data Processors must check the accuracy of any personal data at the point of collection and at regular intervals afterwards.

The Union, its DPO and its Data Processors must take all reasonable steps to destroy or amend inaccurate or out-of-date personal data.

Register of Systems

The applicable legislation requires us to keep full and accurate records of all our data processing activities. The Union and its Data Processors must keep and maintain accurate records reflecting our processing, including records of Data Subjects’ consents and procedures for obtaining consents.

The IWW WISE-RA Membership Database and other internal IT systems (e.g., the Interwob Forum, Members’ Area, Wobchat, Next Cloud, etc.) should serve as that record, or Register of Systems. This is why IWW WISE-RA Data Processors should keep as much of the data processing activities as they can within IWW WISE-RA’s own data processing systems (namely, the Membership Database, Interwob Forum, Members’ Area, Wobchat, and Next Cloud) where possible, and keep a record on the Membership Database detailing any data processing that occurs outside those internal systems.

The DPO shall be responsible for keeping the Register of Systems up to date with the administrative and technical help, namely, of the Communications Administrator and Membership Administrator.

The Union shall record the appropriate lawful basis upon which personal data or sets of personal data are processed in the Register of Systems.

The Register of Systems should include, at a minimum, the name and contact details of the Data Controller and the Union’s Data Protection Officer, clear descriptions of the personal data types, data subject types, processing activities, processing purposes (i.e., lawful bases for Processing), third-party recipients of the personal data, personal data storage locations, personal data transfers, the personal data’s retention period, any related Data Processor Agreements governing the processing, and a description of the security measures in place. In order to create such records, data maps should be created which should include the detail set out above together with appropriate data flows.

Personal data must not be kept in an identifiable form for longer than is necessary for the purposes for which the data is processed.

The Union and its Data Processors must not keep personal data in a form which permits the identification of the Data Subject for longer than needed for the legitimate purposes or purposes for which we originally collected it, including for the purpose of satisfying any legal, accounting or reporting requirements.

The Union will maintain retention policies and procedures, including Data Retention Schedules, to ensure personal data is deleted after a reasonable time for the purposes for which it was being held, unless a law requires such data to be kept for a minimum time. IWW Data Processors must comply with the Union’s guidelines on Data Retention.

Where the Union acts as the Data Processor for a third party Data Controller or for a third-party, higher-level Data Processor, the terms and conditions of the Personal Data Retention period, Storage Limitation, and Data Disposal may be specified in a Contract for Services, Support Agreement, Service Agreement and/or Data Processor Agreement between the Union and that third-party.

To ensure that personal data is kept for no longer than necessary, the Union shall put in place an archiving policy for each area in which personal data is processed and review this process annually.

The Union and its Data Processors will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with the Union’s applicable records retention schedules and policies. This includes requiring the Union’s Data Processors, including third-party Data Processors, to delete such data where applicable.

The Union and its Data Processors will ensure Data Subjects are informed of the period for which data is stored and how that period is determined in any applicable Privacy Notice or Fair Processing Notice.

Data Security and TOMs principles and general terms.

Technical and Organisational Measures (TOM), definition:  the functions, processes, controls, systems, procedures and measures taken to protect and secure the Personal Data, Service User Data and any other sensitive general data that the Society processes.

Personal data must be secured by appropriate Technical and Organisational Measures against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

We will develop, implement and maintain safeguards based on a Technical and Organisational Measures Policy appropriate to our size, scope and business, our available resources, the amount of Personal data that we own or maintain on behalf of others and identified risks (including use of encryption and pseudonymisation where applicable). Our TOMs will be outlined in this section of the Policy.

The objectives of the TOMs Policy are to:

• Ensure that all Union Data Processors are aware of, and implement all the Technical and Organisational Measures required to effectively comply with this Policy and all applicable legislation.
• Provide a concrete framework of procedures for establishing suitable levels of information security for the Union’s information systems and to mitigate the risks associated with the theft, loss, misuse, damage or abuse of these systems.
• Provide the principles and methods by which a safe and secure information systems working environment can be established for Data Processors and service users.
• Ensure that Data Processors understand their own responsibilities for protecting the confidentiality and integrity of the data that they handle.
• Protect the Union from liability or damage through the misuse of its IT facilities and other information processing media.
• Maintain research data and other confidential information provided by suppliers and other third parties at a level of security commensurate with its classification, including upholding any legal and contractual requirements around information security.
• Respond to changes in the context of the Union as appropriate, and to implement improved security and organisational measures as and when required.

The following information security principles provide overarching governance for the security and management of information within the Union:

• Information will be classified according to an appropriate level of confidentiality, integrity and availability and in accordance with relevant legislative, regulatory and contractual requirements.
• Data Processors will handle information in accordance with its classification level, and will comply with any policies, procedures, systems or contractual / Data Processor Agreement requirements put in place by the union to meet those responsibilities.
• Information will be both secure and available to those with a legitimate need for access in accordance with its classification level. Therefore, access to information will be assigned to Data Processors on a need-to-know

We will regularly evaluate and test the effectiveness of those safeguards to ensure security of our Processing of Personal Data.

IWW WISE-RA Data Processors are responsible for protecting the personal data we hold. They must implement reasonable and appropriate security measures against unlawful or unauthorised processing of personal data and against the accidental loss of, or damage to, personal data. They must exercise particular care in protecting Special Category Data from loss and unauthorised access, use or disclosure.

Our Data Processors must follow all procedures and technologies we put in place to maintain the security of all personal data from the point of collection to the point of destruction. They may only transfer personal data to third-party service providers who have signed a Data Processor Agreement with us, agree to comply with the required policies and procedures and who agree to put adequate measures in place, as requested by us (via our DPO).

Data Processors must maintain data security by protecting the confidentiality, integrity and availability of the personal data, defined as follows:

• Confidentiality means that only people who have a need to know and are authorised to use the personal data can access it.
• Integrity means that personal data is accurate and suitable for the purpose for which it is processed.
• Availability means that authorised users are able to access the personal data when they need it for authorised purposes.

⚠ TOMs General Provisions

Data Processors must comply with all applicable aspects of our Technical and Organisational Measures Policy and not attempt to circumvent the administrative, physical and technical safeguards we implement and maintain in accordance with the applicable legislation and relevant standards to protect personal data.

With regard to personal data for which IWW WISE-RA is the Data Controller, or general internal IWW WISE-RA business, as far as possible, only IWW-WISE-RA-controlled or mandated internal communications platforms and tools should be used for core data processing functions of the Union at the IWW WISE-RA Regional Administration and ROC levels, such as membership data and database management, the discussion and practice of internal union business, deliberations and democracy, democratic decision making and elections, complaints processing and data retention, the long term retention and processing of personal data and casework / worker’s representation / organising data, and email communications from and between IWW officers, role holders and data processors about IWW WISE-RA business or containing any personal information processed on behalf of the IWW.

Where possible, non-commercial, open-source platforms, and/or highly secure platforms that minimise the sharing of IWW business data and IWW-processed personal data with third party sources, should be given preference for use as IWW controlled and mandated data processing and communications platforms.

When required for their role, IWW WISE-RA officers, role holders and Data Processors will be given an email account hosted on an IWW WISE-RA controlled email server and/or any access their role may require to other IWW controlled or authorised data processing platforms (e.g., the Membership Database, the Interwob forum administrator or moderator tools and interfaces, any IWW-approved data processing or communications accounts, platforms or tools managed by IWW-authorised third party Data Processors).

For the IWW NARA (North American Regional Administration) role holders who sign the IWW WISE-RA Data Processor Agreement, all of the terms and conditions described in this document only apply to the processing of the personal data of Data Subjects for which IWW WISE-RA is the Data Controller (i.e., personal data, including the personal data of NARA members, when it is processed within the Interwob forum or other WISE-RA controlled data processing platforms), and excludes NARA members’ personal data where it is processed by IWW NARA outside of the Interwob forum (and outside of any other WISE-RA controlled data processing platforms), and NARA union business excluding personally identifying data in any context or platform, which are governed by the laws, rules, policies and procedures relevant and applicable to and within NARA.

Going forward in this document ‘IWW’ will stand for ‘IWW WISE-RA’, and ‘IWW Data Processors’ will be taken to include all IWW WISE-RA members; IWW WISE-RA role-holders, staff, or employees; IWW NARA members; individual contractors; or agents of third party organisations, who sign a Data Processor Agreement with IWW WISE-RA in order to process data controlled by IWW WISE-RA.

Wherever the document refers to seeking the Data Subject’s ‘informed and recorded consent’ this means: that, before they consent, the Data Subject must be informed of what data will be processed and/or shared, for what purposes it will be processed and/or shared, how it will be processed and/or shared, and with whom it will be shared. The personal data must never be processed or shared in a manner that differs from the purposes and methods that informed that consent unless further consent is obtained to include those new methods and purposes. The consent should be obtained in writing and recorded on an IWW controlled system, such as an IWW email account, via a Wobchat or Interwob post or Personal Message, or on the membership database.

⚠ Specific Technical Security Measures Applying to Individual Internal Data Processors (physical persons)

⚠ This section specifies the technical security measures that individual data processors (i.e., physical persons, whether internal IWW role holders, individual IWW contractors, or individual agents or personnel of third party organisations authorised as IWW Data Processors), are required to implement whenever accessing and processing IWW WISE-RA data and IWW Data Subjects’ Personal Data:

Throughout this sub-section, ‘IWW’ will stand for ‘IWW WISE-RA’.

As an individual IWW Data Processor or as an agent / personnel member of an authorised third party Data Processor of the IWW:

 

General Device and Software Security

Device Protection:

• I will ensure that any device (computer, tablet, mobile phone, Wi-Fi router, etc.) I use to access, collect, process, or store IWW business data or IWW Data Subjects’ personal data is:
  • Access-protected with a strong password, PIN, or biometric verification (and locked with these verification methods when not in use).
  • Robustly encrypted, including the device’s operating system, storage drives, and all the device’s data.
  • I will also make sure I connect to my Wi-Fi router through a password-protected WPA2 or WPA3 encrypted connection.

Device/Systems Configurations:

• I will select the most secure settings for my devices and software, ensuring they are configured to provide optimal protection.
• On my devices, operating systems, desktop applications, and online/cloud applications I will make sure I turn off all settings allowing the sharing of data with the service provider for ‘personalisation’ or AI model training;

Regular Updates:

• I will keep all devices and software up-to-date, installing updates promptly to address bugs and security vulnerabilities.

Firewalls and Anti-Virus/Malware:

• I will, on all my devices:
  • Use a firewall (usually included in anti-virus software) to protect my internet connection.
  • Install and maintain up-to-date, industry-standard anti-virus and anti-malware software, configured to optimise security.
  • Ensure that my firewall and antivirus software and my antivirus definition files are always automatically updated to the latest version .
  • Perform weekly virus/malware scans.

Secure Disposal of Devices:

• Before selling, disposing of or reusing devices, I will securely wipe all data using industry-standard tools (ensuring deletion of the encryption keys), or physically destroy the device if secure wiping is not possible.
  • Modern smartphones with device encryption simply need to be factory reset, which wipes the encryption key and renders the data inaccessible.
  • For PCs with encryption (e.g., BitLocker on Windows, FileVault on macOS, or Linux disk encryption) formatting the device or removing the encryption key makes the data effectively irretrievable.
  • If the device is unencrypted or contains a hard drive / memory that is unencrypted (or even an unencrypted partition in the hard drive), it (or the unencrypted part of it) must be securely wiped using special multi-pass deletion software.
  • Please contact the IWW WISE-RA Communications Administrator (commsadmin [at] iww [dot] org [dot] uk) if you require help with any of this.

 

Access Control

Authorised Access Only:

• I will ensure that no one other than myself can access IWW data or systems (local or online/remote) unless explicitly authorised by the IWW. This includes:
  • Not allowing untrusted persons to use my unlocked devices.
  • Not leaving my devices unattended in public spaces
  • Not leaving unattended devices unlocked and logged in to systems that process IWW data.
  • Observing all the data security and protection measures described throughout this policy.

Password Strength and Management:

• Wherever possible, my passwords will:
  • Be at least 16 characters long.
  • Include random combinations of numbers, uppercase and lowercase letters, and special characters.
• I will store passwords securely in a password manager (e.g., https://keepassxc.org/) protected wherever possible with two-factor authentication (2FA) and ensure passwords are securely backed up to robustly encrypted backup solutions.

No Password Sharing:

• I will never share my passwords for accessing IWW systems or data except when explicitly authorised by the IWW (e.g., for shared accounts with co-role-holders).
  • This means no unauthorised sharing of any passwords that directly or indirectly give access to systems that process IWW data: passwords or unlock-pins for the devices I use to process IWW data or access IWW online platforms, the master password for my password manager, passwords for IWW-assigned or authorised email accounts, the membership database, members’ area, Interwob Forum, Wobchat, IWW Nextcloud, etc.
• If I need to share a password with an authorised co-roleholder, I will only do so through encrypted communication methods such as encrypted Signal app messages (see step-by-step instructions for this).
• I will never transmit passwords over unencrypted internet connections, email, messaging, voice calls or any other unencrypted communication method. I will not send unencrypted emails or messages containing IWW passwords even to myself as a “note to self”.

Two-Factor Authentication:

• I will enable 2FA (Two-Factor Authentication) wherever possible on systems and platforms that process IWW data.

Secure Use of Public and Shared Devices:

• I will never access IWW systems or data from public or shared devices, such as computers in libraries or internet cafés.

Access Revocation:

• I will notify the IWW Communications Administrator immediately if my role changes or if I leave the organisation, to ensure my access to IWW systems is revoked appropriately.

 

Data Handling and Storage

Data Minimisation and Storage:

• I will only store IWW Data Subjects’ personal data or IWW business data on my devices when strictly necessary and:
  • Minimise the data to what is strictly essential to perform my assigned role and purposes as an IWW Data Processor.
  • Store it on password-protected, encrypted drives or containers.
  • Delete the data as soon as it is no longer required.
• I will endeavour as far as possible to only store IWW data on authorised storage platforms (e.g., the IWW Membership Database or Nextcloud) rather than on personal devices.
• If I run the Nextcloud app on my devices to synchronise file storage between the IWW Nextcloud and my device, I will do so securely and only on password-protected and encrypted devices.

Backups:

• I will regularly back up important data and system configurations from my devices to password-protected, encrypted storage.
• I will only back up IWW data from my devices to IWW-provided or authorised storage systems (e.g. the IWW Nextcloud), to personal data storage systems (e.g., personal hard drives, thumb drives, SD cards), or to storage systems provided by authorised Data Processor organisations.
• I will never store or backup IWW data on unauthorised third-party cloud storage platforms.
• If I use automatic syncing or backups of folders on my devices to third party cloud storage (e.g., Microsoft One Drive, Google Drive, Dropbox) I will turn off the automatic syncing or backup for any folders on my device that contain IWW data.
• I can, however use third party cloud storage solutions of my choice to back up my non-IWW, personal and system data, but must ensure that these are robustly protected with passwords and Two-Factor-Authentication.

Data Retention Audits:

• I will periodically review the IWW data stored on my devices and securely delete any data that is no longer necessary.

 

Data Sharing, Communication and Transmission

Secure Communication Channels:

• I will only use communication methods / channels (e.g., email accounts, phone numbers and mobile calling and data plans, email clients, messaging or voice-over-internet or teleconferencing applications) that the IWW or authorised Data Processor organisation has assigned and/or authorised me to use for communicating about or transmitting IWW data.
• For example, I will only use authorised methods of communication (e.g., my allocated IWW email account) for all casework-related or complaints-process-related messages, or any communications relating to IWW internal business or an IWW Data Subject’s personal data; whether it is for communicating with any person on behalf of the IWW about their case or their personal data; communicating with their employer or co-workers about their case or personal data; or communicating with other IWW role holders about a case or personal data.
• I will only transmit IWW Data or IWW Data Subjects’ personal data to a recipient and a recipient-contact-point (e.g., email address, phone number, etc.) that is authorised by the IWW or with the informed and recorded consent of the Data Subject concerned (for example: I can email IWW data from my IWW email to another authorised Data Processor’s IWW email, but not to their personal gmail addresses).

Data Sharing / Transmission Minimisation:

• I will never share or send IWW business data or IWW Data Subjects’ Personal Information with/to anyone who is not bound by an IWW Data Processors’ Agreement, unless:
  • It is formally authorised/mandated by the IWW (namely the IWW DPO), or
  • It is done with the Data Subject’s informed and recorded consent (e.g., consent is required for repping/casework related communications about personal data with persons not bound by an IWW DPA).
• When sharing or transmitting Union Data with/to an authorised recipient I will only do so on a strictly need-to-know basis and only for the purposes for which the data has originally been collected.
• in all cases I will send/share only the data that is strictly necessary for the task, only for the stated purposes it was collected, minimising the data that is sent, and pseudonymising or anonymising it whenever possible.

Encryption for Transmission:

• Excluding the exceptions detailed further below, I will never share, transmit or process any IWW data, especially personal data, using any mode of unencrypted/unsecured telecommunications. Cf. further below on preferred encrypted communications channels.
• I will always ensure that that my web browser uses HTTPS for all internet connections to systems processing IWW data. (HTTPS encrypts the data transmitted between the device and the server to protect sensitive information from unauthorised access).

Public and Untrusted Networks:

• I will not use public Wi-Fi (e.g., at coffee shops, tube or train stations, airports), untrusted Wi-Fi networks, or Wi-Fi networks that are not password-protected and WPA2/WPA3 encrypted, especially when processing union data on my device, unless:
  • I connect using a trustworthy, password-protected VPN service that guarantees a no-logging policy and employs industry-standard encryption protocols (e.g., OpenVPN, IKEv2).
  • The VPN is paid for by myself, the IWW or an authorised Data Processor organisation (free VPN services/apps are prohibited as they are not secure).
• I may use my personal Wi-Fi or the Wi-Fi provided by an authorised Data Processor organisation without a VPN, provided the Wi-Fi is WPA2/WPA3 encrypted.
• I may also use my own mobile data connection (3G, 4G, 5G) without a VPN, or a mobile data plan provided by the IWW or an authorised Data Processor organisation.

Email Security:

• I may use an email client application on my mobile or PC (e.g., K9Mail, Thunderbird, Outlook) to manage my official email account, provided that:
  • I set the correct server port configurations to use SSL/TLS to encrypt incoming (IMAP) and outgoing (SMTP) connections to the email server, thus ensuring that login credentials and email content are transmitted securely between my client and the server.
  • Guidance for configuring email clients can be found by clicking here.
• I will not set a forwarder from my official email account to an email account hosted by an unauthorised third-party (e.g., forwarding to my personal gmail account)
• I will never use an unauthorised email account to send emails using an email address alias of an official email account (e.g., I will not use my personal Gmail account to send emails using an IWW email address alias as the sender address).
• When sending bulk emails to multiple recipients:
  • I will by default use the IWW Membership Database bulk mailer if I have access to it;
  • otherwise I will use an authorised email client and email account and will make sure I use the BCC field for all recipient email addresses, never the “To:” field, to prevent recipients from being able to see each other’s email addresses.

Phishing Awareness:

• I will remain vigilant against scam emails and phishing attempts and report suspicious communications to the IWW Communications Administrator immediately (commsadmin [at] iww [dot] org [dot] uk).
  • I will avoid clicking on links or downloading and opening attachments in emails, SMS, or chat messages from unknown or suspicious sources, especially obvious spam messages.
  • I will use up-to-date anti-virus or anti-malware software to scan downloaded files before opening them when uncertain of their origin.
  • I will not trust any emails (or SMS or Signal or Whatsapp messages, etc.) notifying me of issues affecting my official accounts, especially if they ask me to enter my login details or provide any other sensitive data by clicking a link or responding to the email. If in doubt, I’ll consult the IWW Communications Administrator.
  • Legitimate emails about IWW email account management should only come from commsadmin [at] iww [dot] org [dot] uk or from an *@webarchitects.coop email address.
  • If I ever suspect that I have downloaded or opened a malicious file or clicked on a possible malicious link I will immediately update my antivirus definitions and perform an antivirus/malware scan; I will change all my passwords to systems that process IWW Data or that may indirectly provide access to those systems (including the master password for my password manager application), and inform the IWW Data Protection Officer (dataprotection [at] iww [dot] org [dot] uk). if I work for a third-party Data Processor Organisation, I will also inform its Data Protection Manager/Officer
  • If I suspect that I may have surrendered a password to a likely phishing site for any system that directly or indirectly provides access to IWW Data, I will immediately reset that password and alert the IWW Data Protection Officer (dataprotection [at] iww [dot] org [dot] uk). if I work for a third-party Data Processor Organisation, I will also inform its Data Protection Manager/Officer.
  • If I suspect that I may have surrendered any IWW Data Subject’s personal data, or sensitive IWW Business data to a likely phishing site, I will immediately alert the IWW Data Protection Officer (dataprotection [at] iww [dot] org [dot] uk).

 

Preferences and Exceptions Regarding Encrypted Communications

Wobchat, Jitsi, Zoom and Signal for Encrypted Instant-Messaging, Voice or Videoconferencing Communication:

• I may use the Jitsi app, or Zoom app accounts paid for by the IWW (or one of its branches or an authorised Data Processor organisation) for secure voice calls, voice-conferencing and videoconferencing calls to speak with IWW Data Processors or Data Subjects about IWW business or personal data concerning them.
• I may use the IWW Wobchat app for secure instant-messaging or mobile messaging with other authorised Data Processors about IWW business/data or to communicate with IWW members about their personal data.
• I may also use the Signal app for end-to-end encrypted messaging and voice calls, to communicate with other authorised Data Processors about IWW business/data or to communicate with IWW Data Subjects.
• I will give the Wobchat and Signal apps preference wherever possible over unencrypted mobile messaging and voice calls for these purposes.
• If Wobchat or Signal cannot be used, Whatsapp may also be used, but for end-to-end encrypted voice calls only. Whatsapp should be avoided as far as possible for instant messaging for these purposes, except where it is formally mandated as a means of group communications by an IWW Branch, and all members added to the Whatsapp group chat provide informed and recorded consent.
• I will not use any other mobile messaging or voice-over-internet applications for the purposes outlined above (e.g., Whatsapp messaging should be avoided as much as possible, and Telegram messaging or voice-calls should not be used as they do not always enforce encrypted communications or data backups).

Limited Use of Unencrypted Channels:

• I may use official email accounts to send unencrypted emails containing IWW business data or IWW Data Subjects’ personal data, provided I observe all the other data security and protection measures outlined in this policy. I will not use unauthorised email accounts for this.
• If, and only if I am an internal IWW (WISE-RA or NARA) role-holder/volunteer (e.g., an IWW officer, committee member, worker’s representative, complaints panellist, forum moderator), or if I am a IWW Communications Administrator, Membership Administrator or Finance Administrator contractor, and an IWW Data Processor bound by a DPA, then:
  • If Wobchat or Signal are not an option, I can use my personal telephone/smartphone and telephone number to make regular (phone number to phone number) voice calls and send SMS messages directly to IWW Data Subjects on behalf of the IWW, for the purposes outlined in the section of the “IWW Privacy and Data Protection Policy” titled “Personal data we may collect and the purposes for which we process it”.
• If I belong to any other category of IWW-authorised Data Processor – namely any other third party and external Data Processor:
  • If I must use unencrypted voice calls or SMS messaging to communicate with IWW Data Subjects or other IWW Data Processors, I can only use the official telephones and telephone numbers provided by the Data Processor organisation I work for.
• I will not keep the personal Data of IWW Data Subjects, including the contact details of call, SMS, Whatsapp-call, Signal-messaging or Signal-call recipients or the contents of SMS, Whatsapp or Signal messages stored on my devices longer than is necessary for fulfilling my IWW mandated Data Processing purposes.

 

Platform and System Use

Authorised Systems Only:

• I will only use data processing systems and platforms (e.g., computers, tablets, phones or other devices, as well as online or remote websites, applications, cloud services, AI services, social media sites, servers, etc) that the IWW or authorised Data Processor organisation has assigned and/or authorised me to use for IWW Data Processing.
• I will, as far as possible, avoid exporting and processing IWW data outside of the platforms/systems initially containing the data and intended for processing it unless strictly necessary for my Data Processing purposes or otherwise authorised by the IWW or the Data Subject.
  • For example: if I am given access to the Interwob moderator tools, I will only process the Data within Interwob and will not export it outside of Interwob without authorisation from the IWW or the Data Subject’s consent; or if I am given access to the IWW membership database I will not export or process the data outside the database unless otherwise authorised.
• If exporting and processing data on another system is required for my assigned data processing purposes, it should only be on another IWW-authorised system, and the data exported should be minimised and, where possible, anonymised or pseudonymised, and deleted from that system once no longer required.
• As well as devices provided by the IWW or an authorised Data Processor Organisation, I am authorised to use my own personal devices (e.g., PCs, tablets and mobile phones) to access systems that process IWW Data, and to process and communicate that data, provided I observe all the other data security and protection measures outlined in this policy.

Social Media, Cloud, AI and other Third-Party Platforms:

• I will:
  • not collect, store, or process IWW Data Subjects’ personal data on unauthorised third-party social media, data-processing or cloud platforms (e.g., Google Drive, Google Docs, Google Spreadsheets, Chat GPT, Claude AI, Microsoft Copilot, Dropbox, Survey Monkey, Facebook, Twitter/X, Discord, Instagram, etc.); and
  • not host, post, process or store IWW internal business or discussions on unauthorised third-party social media or cloud storage platforms; and
  • never share, post or cross-reference IWW Data Subjects’ personal data using any social media platform or otherwise share such data with third parties;
•  Unless:
  • It is authorised through an IWW Data Processor Agreement with that third party service provider; or
  • there is a formal mandate allowing this, issued by the IWW WISE-RA body to which the Data Subjects belong, AND formal authorisation by the IWW DPO, AND each Data Subject concerned is informed of the third-party platform’s privacy policy prior to their personal data being shared with it, and given the opportunity to opt-out (never opted-in by default without consent) (click for more details on the procedures required to mandate and use third party data processing platforms);
  • Or each individual Data Subject concerned provides informed and recorded consent.
• I will only use social media accounts (e.g., Facebook pages, Instagram or Twitter/X accounts) that are formally mandated/authorised by the Union or by IWW branches/committees to collect and process personal data for outreach purposes and will ensure the privacy and protection of that data in compliance with the IWW Privacy and Data Protection Policy
• I will preferentially use of desktop applications, especially Open Source applications like Open Office or Libre Office for IWW document processing, however, if necessary I may use third party online applications such as Google Docs and Spreadsheets, or AI applications, to work on non-personal-data and non-operational-security-sensitive IWW business related data processing provided:
  • The contents contain no personal data and do not contain sensitive information that could put the Union’s operational security at risk;
  • I make sure I turn off all app settings allowing the sharing of data with the third-party service provider for ‘personalisation’ or AI model training;
  • I delete the data from the platform as soon as keeping it there is no longer required.

System Security for Authorised Platforms:

• I will secure access to authorised third-party platforms with strong passwords and 2FA where possible.

 

Incident Management

• I will report any suspected or actual data breaches, device losses, or unauthorised access to the IWW Data Protection Officer (dataprotection [at] iww [dot] org [dot] uk)immediately.

 

Data Subject Requests:

• I will immediately forward any Data Subject Request such as Data Subject Access Requests (SAR) or erasure requests to the IWW Data Protection Officer at dataprotection [at] iww [dot] org [dot] uk

 

Training and Awareness

• I will complete all required data protection and security training provided by the IWW and stay informed about best practices for protecting IWW data.

⚠ Organisational TOMs Applying to IWW WISE-RA Data Processing

⚠ This section specifies the Technical and Organisational Measures that IWW WISE-RA as an organisation is required to implement when processing IWW WISE-RA data and IWW Data Subjects’ Personal Data:

1. Information Security Policies

• Policy Maintenance: Maintain and implement a documented information security policy that includes guidelines to safeguard the confidentiality, integrity, and availability of Union Data.
  • This policy takes the form of the “IWW Privacy and Data Protection Policy” which is available online on the IWW WISE-RA website at the following URL: https://iww.org.uk/privacy/
• Documented Procedures: Ensure that these policies include specific and formally documented provisions and procedures for access control management, systems configuration and maintenance, data encryption, maintenance of information systems’ physical security, systems and network security and functionality monitoring, vulnerability and patch management, security incident management, and backup and recovery protocols.
  • The Union’s Data Protection Officer, IT Committee and Communications Administrator maintain a full set of policies & procedures, inventory, and guidance documentation covering all aspects of the Union’s IT Infrastructure and its administration in an IT Committee folder of the Nextcloud file repository and in the ‘IT Documentation’ and ‘IT Access & Privileges’ subsections of the ‘WISE-RA Wikis’ Section of the Interwob forum.
• Enhanced Confidentiality Measures: Implement specific measures to protect all confidential information, ensuring it is not disclosed without prior written consent from the Data Controller.
  • These measures are implemented via standard IWW WISE-RA Data Protection Agreement contracts which are maintained by the IWW WISE-RA Data Protection Officer. The IWW DPA for individual Data Processors (Union role holders and Union administration contractors) is an online form which can be found at https://nudb.iww.org.uk/node/1268; the template for the Organisational DPA to be signed with third party Data Processor organisations is stored in the Data Protection folder of the Union’s Nextcloud file repository. Both DPA documents are regularly updated as requirements change.
• Regular Reviews: Review and update policies regularly, especially in response to changes in Union requirements or the Data Processor’s role.
  • The Union’s Data Protection Officer works with the IT Committee and the Communications Administrator to review the “IWW Privacy and Data Protection Policy” document and all related sub-Policies and documents, including DPAs. The Union’s IT Committee holds regular twice-monthly meetings during which it ensures that all policy and procedure, inventory and guidance documentation relating to the administration of the Union’s IT infrastructure are maintained up-to-date. The Union’s Data Protection and Data Security related policies are reviewed at least annually by the Data Protection Officer as provided in the section titled “Policy updates, system audits and training” in the “IWW Privacy and Data Protection Policy”<

2. GDPR Compliance / Regular Audits and Compliance Reviews

• Designated Data Protection Officer: Designate a Data Protection Officer responsible for overseeing and implementing these security measures. Provide the name and contact information of this individual to the Information Commissioner’s Office (ICO), the union membership, the public, IWW Data Subjects, and IWW Data Processors.
  • The IWW WISE-RA Rulebook designates the union’s mandated Membership Officer as nominally holding the role of Data Protection Officer (or in the absence of a Membership Officer, the Union Secretary). The role may be delegated/deputised by the nominal DPO (or by a decision of the Union’s Delegates Executive Council) to an acting or elected DPO. The name, contact details and responsibilities of the current IWW WISE-RA DPO are detailed in the “IWW Privacy and Data Protection Policy” section titled “The Data Protection Officer & other roles involved in data protection”. This Policy document is accessible to the public on the IWW’s website. The current DPO is also named in all Data Processor Agreements.
• Compliance with Standards: Comply with security standards as required by the Data Protection Legislation and ICO.
  • The Union’s data security policy is detailed in the section titled “Data Security” in the “IWW Privacy and Data Protection Policy”
• Internal Audits: Conduct regular internal audits of security practices and controls, particularly regarding the processing of Union Data.
  • The DPO is responsible for conducting & coordinating these regular audits. The DPO works with the IT Committee and Communications Administrator at regular IT Committee meetings to coordinate regular systems security audits, or audits of organisational-processes related to data processing. The Union’s data systems audits policy is detailed in the section titled “Policy updates, system audits and training” in the “IWW Privacy and Data Protection Policy”
• Audit Reporting: Provide the Delegates Executive Council with the results of security audits or compliance reviews.
  • The IT Committee and Data Protection Officer each issue a quarterly report of their activities for each quarterly Delegates Executive Committee meeting which include the results of any audit or compliance review conducted.
• Third-Party Audits: All IWW role holders and Data Processors must allow for and contribute to audits and inspections conducted by the DPO or an auditor mandated by the DPO.
  • This obligation is stipulated in “IWW Privacy and Data Protection Policy” and the DPA that all IWW Data Processors must sign, and enforced by the DPO.
• Documentation Provision: All IWW role holders and Data Processors must provide documentation and evidence upon request to the DPO to demonstrate compliance with the IWW’s Technical and Organisational Measures.
  • This obligation is stipulated in “IWW Privacy and Data Protection Policy” and the DPA that all IWW Data Processors must sign, and enforced by the DPO.
Records of Processing Activities & Register of Systems: Maintain an accurate and regularly updated Register of Systems, including records of all categories of Processing activities carried out on behalf of the Data Controller, Processing purposes, third-party recipients of the Personal Data, data storage locations, Personal Data transfers, data retention period, any related Data Processor Agreements governing the processing, and a description of the security measures in place.

• The IWW’s Register of Systems is distributed across multiple documents and repositories, namely the “IWW Privacy and Data Protection Policy” and the included TOMs, the Union’s “IT Tools and Resources” document, the Union’s membership database system, and the Union’s Access Control List systems.

Assistance with DPIAs: All IWW role holders and Data Processors must assist the DPO in conducting Data Protection Impact Assessments when required under Article 35 of the UK GDPR, providing necessary information to the DPO about processing activities and potential risks.

• The procedures for conducting such DPIAs are detailed in the “IWW Privacy and Data Protection Policy” section titled “Using, and sharing data with third-party communications/data-processing platforms and services”.

Data Subject Rights Assistance: All IWW role holders and Data Processors must assist the DPO in responding to Data Subject requests under the UK GDPR, ensuring timely provision of information required to fulfil such requests.

• The procedures for dealing with Data Subject Requests are detailed in the “IWW Privacy and Data Protection Policy” section titled “Policy and procedures for handling Subject Access Requests and other requests by Data Subjects”.

DPO Cooperation: All IWW role holders and Data Processors must Cooperate with the DPO, providing access to necessary information to perform their duties effectively.

• This obligation is stipulated throughout the “IWW Privacy and Data Protection Policy” and in the DPAs that all IWW Data Processors must sign, and enforced by the DPO.

Regulatory Cooperation: The DPO and all IWW role holders and Data Processors must cooperate fully with the Information Commissioner’s Office (ICO) or other relevant Regulatory Authorities in the performance of their tasks. IWW Role holders and Data Processors must provide the DPO with rapid (and if possible, prior) notice of all communications from or investigations by the ICO or Regulatory Authorities unless otherwise mandated by legislation or the Regulatory Authority. IWW Role holders and Data Processors must keep the DPO informed at all times of ongoing communications or cooperation with Regulatory Authorities.

• This obligation is stipulated throughout the “IWW Privacy and Data Protection Policy” and the DPAs that all IWW Data Processors must sign, and enforced by the DPO.

3. Personnel and Data Access Policies

• Security Awareness Training: Provide basic security awareness training as well as Security Incident response training for all personnel during onboarding and periodically thereafter.
  • The DPO will work with the IT Committee and Training Committee to produce and regularly update a data protection training course for the Union’s role holders. The DPO will ensure that these trainings are held at least annually. The Union’s data protection training policy is detailed in the section titled “Policy updates, system audits and training” in the “IWW Privacy and Data Protection Policy”
• Termination Procedures: Implement appropriate access control and access termination procedures for personnel with access to information systems, ensuring access rights are promptly revoked upon termination or role change.
  • Commencement and termination of data access for IWW role holders and Data Processors is robustly managed through the Union’s Access Control List systems, which are automatically and electronically linked to a registry of role holders on the IWW Membership Database which is actively maintained up to date by the IWW Communications Administrator. Only persons who are bound by a DPA are granted access to Personal Data under the IWW’s care.
• Third-Party Access Control: Implement appropriate access control procedures for external parties granted access to information systems.
• The same Access Control system as described above is used, and additionally. The IT Committee and Communications Administrator only grants credentials for systems access to authorised external parties who have signed DPAs and Service Contracts with the IWW.

Confidentiality Agreements: Require all personnel, including employees and subcontractors, to sign confidentiality agreements to protect union data and ensure compliance with UK GDPR.

• The “Privacy and Data Protection Policy” stipulates that all Union Data Processors are required to sign IWW WISE-RA Data Protection Agreement (DPA) contracts which are maintained by the IWW WISE-RA Data Protection Officer with the help of the Communications Administrator, and recorded on the IWW Membership Database (for the online Data Processor Agreements signed by individual Data Processors) or the Data Protection folder of the Union’s Nextcloud file repository (for Organisational DPAs signed by third party Data Processor organisations).

Outsourcing Restrictions: Do not outsource information security functions or data processing functions to third parties without prior approval from the DPO.

• The Union’s policy regarding sharing data processing and information security functions with third parties is detailed in the section titled “Sharing of information” of the “IWW Privacy and Data Protection Policy” and more specifically in the subsection titled “Using, and sharing data with third-party communications/data-processing platforms and services”. These sections outline stringent restrictions and conditions on any form of data sharing or outsourcing of data processing (including DPIAs, DPO approval, democratic mandates by the relevant IWW bodies, and data Subject Consent).

Liability Insurance: Maintain appropriate liability insurance, including cyber liability insurance, in addition to general liability insurance. The union maintains appropriate liability insurance.

• The Union maintains a liability insurance policy which includes cyber liability insurance.

Geographical Compliance: Ensure that all employees and physical office locations comply with UK Data Protection Legislation.

• The “Privacy and Data Protection Policy”, particularly the section titled “Transfers overseas” in the “IWW Privacy and Data Protection Policy”, as well as all Union DPAs outline geographical compliance requirements and the DPO regularly monitors for compliance.

4. Access Control

• User Access Management: Ensure that access to Union Data is granted strictly based on role and necessity, particularly for sensitive Personal Data and Special Category Data.
• Authentication/Verification Protocols: Use robust authentication methods, including multi-factor authentication (MFA), combined with Access Control Lists for systems that contain or control access to Union Personnel and Members’ Personal Data and platform permissions, preventing unauthorized actions.
• Access Reviews: Regularly audit user access levels to ensure that only authorised Union personnel, members, and Data Processor staff have appropriate access to sensitive areas.
• Activity Logging and Monitoring: Log all administrative activities related to user permissions, data access, and system changes. Monitor these logs for unusual or unauthorised access.

5. Data Minimisation and Retention

• Data Limitation: Ensure that Personal Data Processed within the Union’s systems or the Data Processor’s systems is limited to what is necessary for the specific tasks defined in the contract.
• Retention Policies: Implement appropriate data retention and deletion policies to ensure Personal Data is only retained for as long as necessary.
• Secure Disposal: Securely delete or anonymize Personal Data when no longer required.
• Data Return or Deletion: Upon termination of services, return all Union Data & Personal Data to the Data Controller or securely delete it as instructed, providing confirmation of deletion.

6. Pseudonymisation and Anonymisation

• Data Protection Techniques: Where applicable, implement pseudonymisation and anonymisation techniques for Personal Data within Union or Data Processor systems or during any data extraction, especially if used in analytics or reporting.

7. Data Encryption

• Data at Rest: Encrypt all Union Data including data stored on servers and backups, using strong encryption standards (e.g., AES-256).
• Data in Transit: Ensure all data transmitted between systems is protected using secure communication protocols such as TLS 1.2 or higher.

Cryptographic Protocols: Issue public key certificates and/or obtain them from approved service providers.

8. Physical Security

• Access Restrictions: For physical infrastructure managed by the Data Processor (e.g., data centres), ensure access is restricted to authorised personnel only. Use mechanisms like key cards, biometric access controls, and physical surveillance.
• Secure Off-Site Backups: Maintain off-site backups in physically secure locations to protect against physical threats like theft, fire, or damage.

9. System Configuration

• System Inventory: Maintain an accurate and current documented inventory of system components. Review and update this inventory regularly.
• Configuration Management: Document and approve deviations from established configuration settings. Restrict or prohibit the use of non-essential functions, ports, protocols, and services.

10. System Maintenance

• Maintenance Monitoring: Monitor all maintenance activities.
• Tool Control: Control and monitor all information system maintenance tools.
• Activity Records: Maintain records for all maintenance and diagnostic activities.
• Authorized Personnel: Maintain a list of authorised maintenance personnel. Ensure they have the required access authorisations.

11. Systems and Network Security Monitoring and Vulnerability and Patch Management

• Risk Mitigation: Implement measures to mitigate any identified risks as determined by Data Processing Impact Assessments (DPIAs), in coordination with the Data Controller.
• Regular Security Testing: Regularly test, assess, and evaluate the effectiveness of Technical and Organisational Measures to ensure processing security.
• Protective Measures: Implement firewalls, anti-virus software, and intrusion detection/prevention systems to safeguard the Union’s Data and IT infrastructure.
• Continuous Monitoring: Utilize a continuous monitoring strategy for information systems to detect attacks, potential attacks, and unauthorized use.
• Network Monitoring: Ensure all network connections are monitored for suspicious activity.
• Result Analysis: Analyze continuous monitoring results to identify and address security issues.
• Vulnerability Assessments and Testing: Regularly assess systems for vulnerabilities, particularly systems where Union Data is stored/Processed, to prevent exploitation. Regularly test systems for vulnerabilities to prevent exploitation with periodic vulnerability scans and penetration tests on systems handling Personal Data, addressing any identified issues promptly.
• Software Testing: Test software and firmware updates for effectiveness and potential side effects before installation.
• Compliance Monitoring: Monitor security controls for compliance and take actions if components are deemed non-compliant.
• Timely Patching: Apply security patches and updates in a timely manner. Implement patches categorized as “critical” within 72 hours of release.
• Patch Management Process: Use Development, Test, QA, and Production environments during the patch management process.

12. Vulnerability Awareness

• Anti-Virus Protection: Ensure that systems have anti-virus software running with current, updated virus definition files.
• Threat Intelligence: Subscribe to external security alerts, lists, and bulletins related to the information systems used.
• External Security Alerts: Subscribe to external security alerts and advisories related to information systems.
• Internal Security Alerts: Generate and disseminate internal security alerts, advisories, and directives as deemed necessary.

13. Backup and Recovery

• Regular Backups: Perform regular backups of critical systems, especially those containing Union Data.
• Backup Security: Protect the confidentiality, integrity, and availability of backup information at storage locations.
• Recovery Procedures: Regularly test recovery procedures to validate the ability to restore systems in the event of data loss, corruption, or breach.
• Contingency Planning: Ensure recovery and reconstitution of the information system to a known state after a disruption, compromise, or failure.
• Alternate Storage Site: Utilize an alternate storage site to permit the storage and recovery of backup information, providing equivalent security safeguards as the primary site.

Alternate Communication Means: Ensure alternate forms of telecommunication are available should primary means be unavailable.

14. Incident Management and Breach Notification

• Incident Response Plan: Implement an incident response plan to manage Security Incidents or Personal Data breaches involving Union Data.
• Incident Response Training: Provide staff with incident response training to respond appropriately and immediately to information spillages.
• Immediate Reporting: Ensure that any Security Incident or Personal Data Breach related to Union Data or Union/Data Processor system functionality are reported to the Union’s Data Protection Officer, where feasible, within 24 hours of becoming aware of it, pursuant to DPA and Union Data Policy requirements.
• Assistance: Provide all necessary assistance for breach reporting to the Information Commissioner’s Office (ICO) or notification to members as required by law.
• Incident Tracking: Track and document all Security Incidents as part of continuous improvement.

15. Sub-processor Management

• Approval for Subprocessors: Obtain the Union’s approval before engaging any sub-processors to Process Union Data or administer the Union’s IT infrastructure pursuant to DPA and Union Data Policy requirements.
• Equivalent Obligations: Ensure that any sub-processors are bound by equivalent security measures and Data Protection obligations as per DPA and Union Data Policy requirements.
• Regular Audits: Regularly audit sub-processors to ensure compliance and keep the Union informed of any relevant audit results or findings.

16. International Data Transfers

• Specific Conditions for International Transfers: The general policy and specific conditions to be met for authorising International Data Transfers are detailed in the “IWW Privacy and Data Protection Policy” section titled “Transfers Overseas” and the subsection titled “Further details about our policy for transfers of personal data to countries outside the UK and EEA”.
• DPIA for International Transfers: Additionally, a it is necessary to conduct a Data Protection Impact Assessment (DPIA) prior to approving International Transfers. The procedures for conducting such DPIAs are detailed in the “IWW Privacy and Data Protection Policy” section titled “Using, and sharing data with third-party communications/data-processing platforms and services”. International Transfers should not be performed if the DPIA’s conclusions are negative.
• Approval for International Transfers: Obtain the Data Protection Officer’s approval before engaging in international transfers of Union Data.
• Transfer Compliance: Ensure that any transfer of Personal Data outside the UK or EEA complies with Chapter V of the UK GDPR, using approved transfer mechanisms such as Standard Contractual Clauses or Binding Corporate Rules.
• Data Transfer Agreements: Enter into data transfer agreements as required to lawfully transfer Personal Data internationally.

⚠ Minimal Organisational TOMs we Require our Third Party Data Processor Organisations to Implement

⚠ This section specifies the minimal Technical and Organisational Measures that third party Organisational Data Processors authorised by the IWW WISE-RA are required to implement whenever accessing and processing IWW WISE-RA data and IWW Data Subjects’ Personal Data:

The Data Processor agrees to implement and maintain the following Technical and Organisational Measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the UK GDPR and the specific requirements of the Union’s IT infrastructure. These measures are designed to protect the confidentiality, integrity, and availability of personal data processed on behalf of the IWW.

1. Information Security Policies

• Policy Maintenance: Maintain and implement a documented information security policy that includes guidelines to safeguard the confidentiality, integrity, and availability of Union Data.
• Documented Procedures: Ensure that these policies include specific and formally documented provisions and procedures for access control management, systems configuration and maintenance, data encryption, maintenance of information systems’ physical security, systems and network security and functionality monitoring, vulnerability and patch management, security incident management, and backup and recovery protocols.
• Enhanced Confidentiality Measures: Implement specific measures to protect all confidential information, ensuring it is not disclosed without prior written consent from the Data Controller.
• Regular Reviews: Review and update policies regularly, especially in response to changes in Union requirements or the Data Processor’s role.

2. GDPR Compliance / Regular Audits and Compliance Reviews

• Designated Security Leader: Designate an Information Security Leader / Data Protection Manager / Data Protection Officer responsible for overseeing and implementing these security measures. Provide the name and contact information of this individual to the Union.
• Compliance with Standards: Comply with specific security standards as required by the Data Controller, such as ISO 27001 or other relevant certifications. Provide evidence of compliance, including certificates or audit reports.
• Internal Audits: Conduct regular internal audits of security practices and controls, particularly regarding the processing of Union Data.
• Audit Reporting: Provide the Union with the results of security audits or compliance reviews.
• Third-Party Audits: Allow for and contribute to audits and inspections conducted by the Data Controller or an auditor mandated by the Data Controller.
• Documentation Provision: Provide documentation and evidence upon request to the Data Controller to demonstrate compliance with the Technical and Organisational Measures.
• Records of Processing Activities & Register of Systems: Maintain an accurate and regularly updated Register of Systems, including records of all categories of Processing activities carried out on behalf of the Data Controller, Processing purposes, third-party recipients of the Personal Data, data storage locations, Personal Data transfers, data retention period, any related Data Processor Agreements governing the processing, and a description of the security measures in place. The Register of Systems should be made available upon request.
• Assistance with DPIAs: Assist the Data Controller in conducting Data Protection Impact Assessments when required under Article 35 of the UK GDPR, providing necessary information to the Data Controller about processing activities and potential risks.
• Data Subject Rights Assistance: Assist the Data Controller in responding to Data Subject requests under the UK GDPR, ensuring timely provision of information required to fulfill such requests. Refrain from responding directly to Data Subjects unless authorized by the Data Controller.
• DPO Cooperation: Cooperate with the Data Controller’s Data Protection Officer, providing access to necessary information to perform their duties effectively.
• Regulatory Cooperation: Cooperate fully with the Information Commissioner’s Office (ICO) or other relevant Regulatory Authorities in the performance of their tasks. Provide the Data Controller with prior notice unless otherwise mandated by legislation or the Regulatory Authority. Keep the Data Controller informed at all times of ongoing communications with Regulatory Authorities.

3. Personnel and Data Access Policies

• Security Awareness Training: Provide basic security awareness training as well as Security Incident response training for all personnel during onboarding and periodically thereafter.
• Termination Procedures: Implement appropriate termination procedures for personnel with access to information systems, ensuring access rights are promptly revoked upon termination or role change.
• Third-Party Access Control: Implement appropriate access control procedures for external parties granted access to information systems.
• Confidentiality Agreements: Require all personnel, including employees and subcontractors, to sign confidentiality agreements to protect union data and ensure compliance with UK GDPR.
• Outsourcing Restrictions: Do not outsource information security functions or data processing functions to third parties without prior approval from the Union.
• Liability Insurance: Maintain appropriate liability insurance, including cyber liability insurance, in addition to general liability insurance.
• Geographical Compliance: Ensure that all personnel and physical office locations comply with UK Data Protection Legislation.

4. Access Control

• User Access Management: Ensure that access to Union Data is granted strictly based on role and necessity, particularly for sensitive Personal Data and Special Category Data.
• Authentication/Verification Protocols: Use robust authentication methods, including multi-factor authentication (MFA), combined with Access Control Lists for systems that contain or control access to Union Personnel and Members’ Personal Data and platform permissions, preventing unauthorized actions.
• Access Reviews: Regularly audit user access levels to ensure that only authorised Union personnel, members, and Data Processor staff have appropriate access to sensitive areas.
• Activity Logging and Monitoring: Log all administrative activities related to user permissions, data access, and system changes. Monitor these logs for unusual or unauthorised access.

5. Data Minimisation and Retention

• Data Limitation: Ensure that Union Data Processed within the Union’s systems or the Data Processor’s systems is limited to what is necessary for the specific tasks defined in the contract.
• Retention Policies: Implement appropriate data retention and deletion policies to ensure Personal Data is only retained for as long as necessary.
• Secure Disposal: Securely delete or anonymize Personal Data when no longer required.
• Data Return or Deletion: Upon termination of services, return all Union Data & Personal Data to the Data Controller or securely delete it as instructed, providing confirmation of deletion.

6. Pseudonymisation and Anonymisation

• Data Protection Techniques: Where applicable, implement pseudonymisation and anonymisation techniques for Personal Data within Union or Data Processor systems or during any data extraction, especially if used in analytics or reporting.

7. Data Encryption

• Data at Rest: Encrypt all Union Data including data stored on servers and backups, using strong encryption standards (e.g., AES-256).
• Data in Transit: Ensure all data transmitted between systems is protected using secure communication protocols such as TLS 1.2 or higher.
• Cryptographic Protocols: Issue public key certificates and/or obtain them from approved service providers.

8. Physical Security

• Access Restrictions: For physical infrastructure managed by the Data Processor (e.g., data centres), ensure access is restricted to authorised personnel only. Use mechanisms like key cards, biometric access controls, and physical surveillance.
• Secure Off-Site Backups: Maintain off-site backups in physically secure locations to protect against physical threats like theft, fire, or damage.

9. System Configuration

• System Inventory: Maintain an accurate and current documented inventory of system components. Review and update this inventory regularly.
• Configuration Management: Document and approve deviations from established configuration settings. Restrict or prohibit the use of non-essential functions, ports, protocols, and services.

10. System Maintenance

• Maintenance Monitoring: Monitor all maintenance activities.
• Tool Control: Control and monitor all information system maintenance tools.
• Activity Records: Maintain records for all maintenance and diagnostic activities.
• Authorized Personnel: Maintain a list of authorised maintenance personnel. Ensure they have the required access authorisations.

11. Systems and Network Security Monitoring and Vulnerability and Patch Management

• Risk Mitigation: Implement measures to mitigate any identified risks as determined by Data Processing Impact Assessments (DPIAs), in coordination with the Data Controller.
• Regular Security Testing: Regularly test, assess, and evaluate the effectiveness of Technical and Organisational Measures to ensure processing security.
• Protective Measures: Implement firewalls, anti-virus software, and intrusion detection/prevention systems to safeguard the Union’s Data and both the Union’s and the Data Processor’s IT infrastructure.
• Continuous Monitoring: Utilize a continuous monitoring strategy for information systems to detect attacks, potential attacks, and unauthorized use.
• Network Monitoring: Ensure all network connections are monitored for suspicious activity.
• Result Analysis: Analyse continuous monitoring results to identify and address security issues.
• Vulnerability Assessments and Testing: Regularly assess systems for vulnerabilities, particularly systems where Union Data is stored/Processed, to prevent exploitation. Regularly test systems for vulnerabilities to prevent exploitation with periodic vulnerability scans and penetration tests on systems handling Personal Data, addressing any identified issues promptly.
• Software Testing: Test software and firmware updates for effectiveness and potential side effects before installation.
• Compliance Monitoring: Monitor security controls for compliance and take actions if components are deemed non-compliant.
• Timely Patching: Apply security patches and updates in a timely manner. Implement patches categorized as “critical” within 72 hours of release.
• Patch Management Process: Use Development, Test, QA, and Production environments during the patch management process.

12. Vulnerability Awareness

• Anti-Virus Protection: Ensure that systems have anti-virus software running with current, updated virus definition files.
• Threat Intelligence: Subscribe to external security alerts, lists, and bulletins related to the information systems used.
• External Security Alerts: Subscribe to external security alerts and advisories related to information systems.
• Internal Security Alerts: Generate and disseminate internal security alerts, advisories, and directives as deemed necessary.

13. Backup and Recovery

• Regular Backups: Perform regular backups of critical systems, especially those containing Union Data.
• Backup Security: Protect the confidentiality, integrity, and availability of backup information at storage locations.
• Recovery Procedures: Regularly test recovery procedures to validate the ability to restore systems in the event of data loss, corruption, or breach.
• Contingency Planning: Ensure recovery and reconstitution of the information system to a known state after a disruption, compromise, or failure.
• Alternate Storage Site: Utilize an alternate storage site to permit the storage and recovery of backup information, providing equivalent security safeguards as the primary site.
• Alternate Communication Means: Ensure alternate forms of telecommunication are available should primary means be unavailable.

14. Incident Management and Breach Notification

• Incident Response Plan: Implement an incident response plan to manage Security Incidents or Personal Data Breaches involving Union Data.
• Incident Response Training: Provide staff with incident response training to respond appropriately and immediately to information spillages.
• Immediate Reporting: Ensure that any Security Incident or Personal Data Breach related to Union Data or Union/Data Processor system functionality are reported to the Union’s Data Protection Officer, where feasible, within 24 hours of becoming aware of it, pursuant to DPA and Union Data Policy requirements.
• Assistance: Provide all necessary assistance for breach reporting to the Information Commissioner’s Office (ICO) or notification to members as required by law.
• Incident Tracking: Track and document all Security Incidents as part of continuous improvement.

15. Sub-processor Management

• Approval for Subprocessors: Obtain the Union’s approval before engaging any sub-processors to Process Union Data or administer the Union’s IT infrastructure pursuant to DPA and Union Data Policy requirements.
• Equivalent Obligations: Ensure that any sub-processors are bound by equivalent security measures and Data Protection obligations as per DPA and Union Data Policy requirements.
• Regular Audits: Regularly audit sub-processors to ensure compliance and keep the Union informed of any relevant audit results or findings.

16. International Data Transfers

• Approval for International Transfers: Obtain the Union’s approval before engaging in any international transfers of Union Data.
• DPIA for International Transfers: Conduct a Data Protection Impact Assessment (DPIA) prior to proposed International Transfers. Share the DPIA results with the IWW Data Protection Officer for approval/rejection. International Transfers must not be performed if the DPIA’s conclusions are negative.
• Transfer Compliance: Ensure that any transfer of Personal Data outside the UK or EEA complies with Chapter V of the UK GDPR, using approved transfer mechanisms such as Standard Contractual Clauses or Binding Corporate Rules.
• Data Transfer Agreements: Enter into data transfer agreements as required to lawfully transfer Personal Data internationally.

By adhering to these Technical and Organisational Measures, the Data Processor commits to protecting the IT infrastructure and Personal Data under the care of the IWW, ensuring compliance with UK GDPR and supporting the Union’s mission to safeguard its members’ rights and information.

All persons or organisations who are authorised or mandated to process Personal Data on behalf of the IWW, including IWW role holders, volunteers, employees, staff, individual contactors, or third party contractor organisations, must sign a Data Processor Agreement (DPA) with the IWW, in which they commit to comply with our Privacy and Data Protection Policy, Technical and Organisational Measures, and with applicable data protection laws.

The DPO, IT Committee and Communications Administrator must implement appropriate access control and access termination procedures for personnel or external parties with access to Union information systems, ensuring access rights are promptly revoked upon termination or role change.

The DPO, IT Committee and Communications Administrator must ensure that access to Union Data is granted strictly based on role and necessity, particularly for sensitive Personal Data and Special Category Data.

We use robust authentication methods, including (where possible/applicable/appropriate) multi-factor authentication (MFA), combined with Access Control Lists for systems that contain or control access to Union Personnel and Members’ Personal Data and platform permissions, preventing unauthorized actions.

The Data Protection Officer, Communications Administrator and IT Committee regularly audit user access levels to ensure that only authorised Union personnel, members, and authorised Data Processor staff have appropriate access to sensitive areas.

The Data Protection Officer, Communications Administrator and IT Committee maintain logs of all administrative activities related to user permissions, data access, and system changes. They monitor these logs for unusual or unauthorised access.

The IWW WISE-RA Data Protection Officer (DPO) has the right to suspend access to Union IT systems or other information processing media immediately on suspicion of a breach of the terms of the Union’s Privacy and Data Protection Policy, a breach of DPA terms, or on suspicion of a data protection breach or any other lapse, negligence, breach or malfeasance with regard to the processing of Union data. The Communications Administrator and members of the IT Committee may do the same and shall notify the DPO immediately. All such incidents shall be reported to the next Delegates Executive Committee meeting.

Content forthcoming.

The applicable legislation restricts data transfers to countries outside the European Economic Area (EEA) in order to ensure that the level of data protection afforded to individuals by the applicable legislation is not undermined. You transfer personal data from one country to another when you transmit, send, view or access that data in or to a different country.

it is necessary to conduct a Data Protection Impact Assessment (DPIA) prior to approving International Transfers. The procedures for conducting such DPIAs are detailed in the “IWW WISE-RA Privacy and Data Protection Policy” section titled “Using, and sharing data with third-party communications/data-processing platforms and services”. International Transfers should not be performed if the DPIA’s conclusions are negative.

No international transfers of Union Data can be performed without the prior formal approval of the IWW WISE-RA Data Protection Officer.

The IWW WISE-RA will not normally transfer Personal data outside UK or EEA, except if one of the following conditions applies:

• it is necessary to process the details of members residing outside the EEA;
• in connection with members travelling abroad or otherwise engaged in international solidarity work;
• As necessary to fairly conduct elections involving IWW WISE-RA organisations outside the EEA, and only where there is a Data Processing Agreement between relevant organisations which meets the requirements of the present Policy, the applicable data protection legislation, and our legal obligations;
• the UK ICO or another relevant regulatory authority has issued a decision confirming that the country to which we transfer the personal data ensures an adequate level of protection for the data subjects’ rights and freedoms;
• appropriate safeguards are in place such as binding corporate rules (BCR), standard contractual clauses approved by the the UK ICO or another relevant regulatory authority, an approved code of conduct or a certification mechanism, a copy of which can be obtained from the Union’s DPO if applicable;
• the Data Subject has provided explicit consent to the proposed transfer after being informed of any potential risks;
• where the Union acts as the Data Processor for a third party Data Controller of the personal data concerned, and where the contract for services or Data Processor Agreement between the Union and the Data Controller explicitly authorises the transfer; or
• the transfer is necessary for one of the other reasons set out in the applicable legislation, including the performance of a contract between us and the Data Subject; the performance of a contract with a third party Data Controller of the personal data concerned; reasons of public interest; to establish, exercise or defend legal claims or to protect the vital interests of the Data Subject where the Data Subject is physically or legally incapable of giving consent; and, in some limited cases, for our legitimate interests.

The Union shall avoid any form of automated decision-making that has a legal or similar significant effect on our Data Subjects, unless absolutely necessary for our legitimate interests, or our legal or contractual obligations, and it complies with the applicable legislation.

Automated Decision-Making, definition: when a decision is made which is based solely on Automated Processing (including profiling) which produces legal effects or significantly affects an individual. The applicable legislation prohibits Automated Decision-Making (unless certain conditions are met) but not Automated Processing.

Automated Processing definition: any form of Automated Processing of Personal data consisting of the use of Personal data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict aspects concerning that individual’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Profiling is an example of Automated Processing.

Generally, automated decision-making is prohibited when a decision has a legal or similar significant effect on an individual unless:

• a Data Subject has explicitly consented;
• the processing is authorised by law; or
• the processing is necessary for the performance of or entering into a contract.

If certain types of special category data are being processed, then grounds (b) or (c) will not be allowed but such special category data can be processed where it is necessary (unless less intrusive means can be used) for substantial public interest like fraud prevention.

All the personal data processed by the Union should be considered as special category data, insofar as it is related to the Data Subjects’ membership in the IWW as a union, or relationship to the IWW as a union (union membership, and people’s political or philosophical views, including sympathy with unions, are identified by the applicable legislation as special category data).

If a decision is to be based solely on automated processing (including profiling), then Data Subjects must be informed, when we first communicate with them, of their right to object. This right must be explicitly brought to their attention and presented clearly and separately from other information.

We must inform the Data Subject of the logic involved in the decision making or profiling, the significance and envisaged consequences and give the Data Subject the right to request human intervention, express their point of view or challenge the decision.

A Data Protection Impact Assessment must be carried out before any automated processing (including profiling) or automated decision-making activities are undertaken.

We can contact and send regular communications to IWW members on the lawful basis of the IWW’s legitimate interests as a trade union, and thus do not need to base such contact or regular communications on consent.

Concerning non-members, a Data Subject’s prior consent is required for electronic direct marketing (for example, by email, text or calls, particularly automated calls). The limited exception for existing non-member contacts, known as “soft opt in”, allows organisations to send marketing texts or emails if they have obtained contact details in the course of a prior business interaction or exchange with that person (i.e., in our case, any interaction that is relevant to our mission or services as a union), they are marketing similar services, and they gave the person an opportunity to opt out of marketing when first collecting the details and in every subsequent message

For all our Data Subjects, members and non-members, the right to object to direct marketing must be explicitly offered in an intelligible manner so that it is clearly distinguishable from other information. A Data Subject’s objection to direct marketing must be promptly honoured. If a non-member opts out at any time, their details should be suppressed as soon as possible. Suppression involves retaining just enough information to ensure that marketing preferences are respected in the future. For members, suppression is not necessary, but their opt-out preferences must be promptly implemented.